Surrey Downs Health and Care currently provides beds in three community hospitals in Surrey:
We provide 24 hour nursing care for people needing rehabilitation. The aim is to help patients return to living independently, or with care or other support.
Care can include rehabilitation, such as physiotherapy and occupational therapy, as well as nursing care, such as pain control, wound care and continence assessment. Each hospital has close links with other services, such as social care and District Nursing teams, to ensure that care continues after discharge.
We also provide care for people at the end of their lives, allowing patients to be cared for in their local community hospital, if that is where they choose to be.
All of our hospital wards provide single sex accommodation, including separate bathroom and toilet facilities for our male and female patients. At NEECH we also provide four specialist beds for patients with neurological conditions, including stroke.
People can visit their friends and relatives in our Dorking, Moseley and New Epsom and Ewell community hospitals every day from after breakfast (9am) until 8pm. The only times we ask visitors to avoid are lunchtime (12.30pm-1.30pm) and dinner time (5.30pm-6.30pm) so our nursing teams can concentrate on helping patients to eat well.
COVID-19 visiting restrictions
We are reintroducing visiting for our patients however, for this immediate period we will have to limit this to one named family member or carer per patient. Exceptional circumstances will be considered by the Ward Sister, Charge Nurse or Matron.
You also should not visit if you are vulnerable as a result of your medication, a chronic illness, or are over 70 years of age.
Also do not visit if for any reason you are experiencing the following:
- feeling unwell, especially
- if you have a high temperature
- a new, persistent cough
- or have a loss or change to your sense of smell or taste.
Before you visit you need to telephone the ward and confirm you have not had any COVID-19 symptoms within the past 14 days.
When visiting or attending for any hospital appointment you need to wear a face covering as you arrive at the hospital and at all times when you are in the hospital grounds, including on the ward and in outpatients.
No children under the age of 12 should be visiting.
We would like to thank all patients and visitors for their support, patience and co-operation. We appreciate these restrictions and measures will cause concern but our focus is to maintain patient safety and prevent the spread of infection. If you’d like further information, please contact the Patient Advice and Liaison Service (PALS) at est-tr.PALS@nhs.net.
'Letters for loved ones' - helping people stay connected
To help families, friends and carers keep in touch, we have set up a ‘Letters for loved ones’ initiative. If a family member, friend or carer would like to write a letter and, if they wish to, include a couple of photographs, they can email firstname.lastname@example.org. They will need to provide the patient’s name and date of birth, and (if they know it) the ward in which they are being cared for.
Our Patient Experience and Partnership Team will print letters and photos received, note who/where they are for, laminate them and ensure they reach the right ward (we will try to make deliveries every day, Monday to Friday). If you have any questions regarding the above or need any help, please call our Patient Experience and Partnership Team on 020 8296 4325 (9am - 5pm, Monday to Friday – please leave a message if we are unable to take your call).